Terms of Service

SupplementSmith (“we,” “us”) operates a platform for designing and ordering custom dietary supplement blends. By using the site or placing an order, you agree to these Terms and to our Privacy Policy. If you don't agree, please don't use the service.

You must be at least 18 years old to create an account or place an order, and old enough to enter a binding contract where you live. Products are intended for healthy adults unless a label states otherwise.

You're responsible for keeping your login credentials secure and for activity under your account. Provide accurate contact and shipping information and keep it current so we can fulfill and communicate about your orders. Tell us promptly if you suspect unauthorized use.

Every order is subject to formulation and quality review before production. We may decline or ask you to adjust a formula that our review determines cannot be produced safely, consistently, or in compliance with applicable law. If we can't approve a formula as designed, you won't be charged for unshipped items, or you'll be refunded if already charged. Because each blend is manufactured to your personal formula, returns are limited — see the Returns Policy.

You may name your blends, but names must not include disease or treatment claims, medication names, trademarks you don't own, or offensive content. We may rename or decline blends that violate this, and we'll let you know when we do.

The service helps you organize ingredients and formulations. It does not provide medical advice, diagnosis, or treatment, and the serving ranges in the builder are manufacturing constraints, not recommendations. You are responsible for consulting a qualified healthcare professional about what is appropriate for you. See our Disclaimer.

Prices are shown before checkout and are charged through our payment processor, Stripe. Prices, fees, and shipping costs may change over time, but the price you see at checkout is the price for that order. Occasionally an item may be mispriced by an error; if so, we may cancel the affected order before it ships and refund you in full.

Custom blends are made to order. You can cancel for a full refund any time before your order enters production. Shipping timelines and rates are described in the Shipping Policy, and what we can accept back is described in the Returns Policy.

The site, its design, text, and software are owned by us or our licensors and are protected by intellectual-property laws. The formulas you create are yours; by placing an order you grant us the limited license needed to produce, label, ship, and keep records of that order. You may not copy, scrape, resell, or reverse-engineer the service.

We make our products with care and stand behind their identity and quality. Beyond that, the service and products are provided “as is” and “as available,” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted or error-free, or that any supplement will produce a particular result. These statements have not been evaluated by the Food and Drug Administration, and our products are not intended to diagnose, treat, cure, or prevent any disease.

To the fullest extent permitted by law, SupplementSmith and its officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill, arising out of or related to your use of the service or products. Our total liability for any claim will not exceed the amount you paid for the order giving rise to the claim. Some jurisdictions don't allow certain limitations, so some of these may not apply to you; nothing here limits liability that cannot be limited by law.

You agree to indemnify and hold SupplementSmith harmless from claims and expenses (including reasonable legal fees) arising out of your misuse of the service, your violation of these Terms, or your violation of any law or the rights of a third party.

These Terms are governed by the laws of the United States and of the state in which SupplementSmith is organized, without regard to conflict-of-laws rules.

If you have a concern, please contact us first at support@supplementsmith.com — most issues are resolved quickly and informally. If we can't resolve it, you and we agree to settle disputes through binding arbitration on an individual basis, rather than in court, except that either party may bring a qualifying claim in small-claims court. To the extent permitted by law, you and we waive any right to participate in a class or representative action. You may opt out of arbitration by emailing us within 30 days of first accepting these Terms.

We may update these Terms as the service evolves. When we make material changes, we'll update the date above and, where appropriate, notify you. Continuing to use the service after changes take effect means you accept the updated Terms.