Support
We're real people, and we're here to help.
Questions about an order, a formula, or an ingredient? Reach out — no bots, no phone trees, no runaround.
Email us
A real person replies, usually within one business day.
About an order
Include your order number (it looks like SS-7KQ4P2).
You can also check status anytime in your account.
Suggest an ingredient
Tell us what you'd like to see. Every suggestion enters our review queue — we check identity, regulatory status, and quality documentation before anything is added to the builder. Request one from the catalog
Send us a note
Write to us right here.
No mail client needed — your message goes straight to our support desk and a real person replies by email.
Support, declared
- Typical reply1 business day
- Support hoursMon–Fri 9–5 CT
- Postal mailOn request
A real person replies.
A note on medical questions
We can help with orders, formulas, and how the builder works — but we can't give medical advice. For questions about your health, medications, or conditions, please talk with a qualified healthcare professional. See our disclaimer.
Your answer might already be written.
Order timelines, capsule vs. powder, labeling, and more.