Frequently asked questions

Each ingredient shows a serving range set during our internal review, with a sensible default. These ranges are formulation constraints, not medical advice — for personal guidance, talk with a qualified healthcare professional.

Capsule feasibility is computed from real volume: each ingredient's mass divided by its measured density, plus excipients and manufacturing tolerance. When a daily serving would need more capsules than our per-serving limit, we recommend powder instead — and we don't allow overriding that limit.

Yes. Snap a label reads the ingredient panel from a photo and pre-fills a blend you can then adjust. Anything we can't match to an approved ingredient is flagged so you can swap or remove it.

Yes — save any blend to your account, then edit, duplicate, or reorder it from your saved blends in a couple of taps.

Typically 5–7 business days: payment → formulation review → production → quality control → shipment. You'll get email updates at each step. Review always happens before production — the full timeline is in our shipping policy.

It depends entirely on the ingredients and amounts you choose — richer, higher-dose formulas cost more than simple ones. You see the exact price update live as you build, before you ever check out, and every blend includes formulation, production, and quality review. No membership and no hidden fees.

Flat $6.95, and free on orders of $75 or more. We ship to U.S. addresses at launch, with more options on the way — details in our shipping policy.

Not yet — we ship to U.S. addresses at launch. More destinations are on our roadmap; the current shipping scope always lives in our shipping policy.

Checkout is handled securely by Stripe. All major credit and debit cards are accepted, and depending on your device you may also see wallet options like Apple Pay or Google Pay. Your card details go directly to Stripe — we never see or store them.

Occasionally our reviewers can't approve a formula as designed — for example, a combination that needs adjustment for manufacturability. We'll email you an explanation, help you adjust, and you won't be charged for unshipped items. See our returns policy for the details.

You can cancel for a full refund any time before your order enters production. After that, reach out and we'll help however we can.

Because each blend is made to your personal formula, we can't accept general returns the way a store resells a sealed retail item. We do make it right when something's wrong: wrong, defective, or damaged orders are replaced or refunded within 30 days, and you usually don't need to ship anything back. Full details in our returns policy.

Not yet. Every ingredient must pass identity, regulatory, and quality review before it can be sold. Use the request form at the bottom of the ingredients page and we'll add it to our review queue.

Capsule shells (gelatin or vegetarian HPMC), flow agents needed for consistent filling, and any flavor or sweetener system you chose. They're always declared — we don't use 'proprietary blend' labeling on custom formulas.

Always. Every custom formula is labeled with the exact amount of each active ingredient per serving. See our ingredient standards for how we vet and label everything.

Every ingredient carries allergen and dietary tags — vegan, gluten-free, caffeine-free, and more — recorded during review and shown in the builder before you add it. We don't make allergen-free claims for finished blends, so if you manage a serious allergy, review those tags carefully and talk with a qualified healthcare professional first. More in our ingredient standards.

Keep it sealed in its original container in a cool, dry place away from direct sunlight, and out of reach of children. For powders, reseal the pouch tightly after each scoop — moisture is a dry blend's main enemy.

Your formulas are part of your account data. We don't sell them, and we treat them as personal purchase data. See our privacy policy for details.

Yes. Any blend can be set to auto-refill every 1, 2, or 3 months right in your cart, and subscribing saves 15% on that blend. There's no commitment, but changing your cadence or cancelling isn't self-serve yet — email support@supplementsmith.com and we'll take care of it.

Absolutely. Build as many different blends as you like — each is added to your cart separately, with its own quantity. One thing to know: auto-refill blends and one-time blends check out separately for billing reasons, so if your cart has both, we'll ask you to place them as two orders.

Yes, anytime from account settings. We delete your account and saved formulas on request, keeping only records we're legally required to retain.